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Questions about a piece, a repair or an order in transit? Browse the FAQ first or send a message to the studio.
Frequently Asked Questions
Do you ship internationally?
Yes, we ship to the UK, EU, US, Canada, Australia and many other countries. Orders are sent tracked and insured from our London studio.
How long does delivery take?
UK orders usually arrive within 2–3 working days. International delivery typically takes 5–10 working days, depending on customs and local service.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in their original packaging and with tags attached. Contact us to arrange a return.
Are all products authentic?
Every piece is authentic, sourced directly from the makers or their authorised distributors. Each item is inspected and ships with a signed tag.
How can I track my order?
Once your order ships you will receive an email with a tracking link. You can also email us with your order number for an update.
Do you offer repairs?
We can arrange repairs or refurbishment for many of the pieces we stock. Get in touch with photos and a description of the issue and we will advise next steps.
Get in touch
Fill in the form below and we will reply within one working day.