Shop Confidently With Order & Delivery Guarantee
Every ChicHub order is covered from the moment you check out until the parcel is in your hands. If a shipment is late, stuck in customs, lost or arrives damaged, we compensate or re-ship — no arguing, no forms.
Late Shipment Compensation
$5.00 credit if your order isn't shipped out from the warehouse within 7 days.
10-Day No Update Compensation
$5.00 credit if there's no shipping update for 10 days.
29-Day Delivery Guarantee
Full shipping fee refund if your package isn't delivered within 29 days. You will still receive the package.
Re-ship if Item Damaged
Damaged item? We'll re-ship it for free.
Customs or Lost Package Protection
Free reshipment for delays or loss due to customs or carrier issues.
14-Day Free Returns & Refunds
We hope you love the items you have purchased, but if you meet any problems with your purchase, it is easy to return any eligible item in its original condition. The return window is 14 days from the date of receiving your package.
Check Return & Refund Policy >>Need Help? We're Here for You!
Questions about your order or our guarantees? Our dedicated customer service team is available 24/7.