Refund & Return Policy

Items may be returned within 20 days of the order date.

To be eligible for a return, items must be:

• Unused and in their original condition
• Returned with all original packaging where possible
• Free from signs of wear, damage, or alteration

To initiate a return, please contact our customer support team at chichub.shop@gmail.com with your order number and reason for return.

Our team will provide return instructions and the appropriate return address.

Please note that returns are processed through our overseas warehouse and returns facility. Return addresses may vary depending on the product and fulfilment location. Customers must obtain return instructions from our support team before sending any items back.

Returns sent without prior approval may experience delays in processing.

Unless the item is faulty, damaged, or incorrect, customers are responsible for the cost of returning items to our returns facility.

We recommend using a tracked shipping service, as we cannot be responsible for items lost in transit during the return process.

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method and typically appear within 1–3 business days, depending on your bank or payment provider.

If your item arrives damaged, defective, or faulty, please contact us within 14 days of delivery with:

• Your order number
• A description of the issue
• Clear photos or videos showing the damage

Our team will review the information and work with you to find the best solution.

Where an item is confirmed to be damaged, defective, or faulty, we may offer:

• A replacement item at no additional cost, or
• A full or partial refund, depending on the circumstances

We are always happy to assist with replacing damaged items and will do our best to resolve any issues as quickly as possible.

If your order has not arrived within the estimated delivery timeframe, please contact us and we will investigate the shipment with the carrier. Where appropriate, we may offer a replacement or refund following our investigation.

Once approved, refunds will be issued to the original payment method. Please allow 1–3 business days for the funds to appear, depending on your bank or payment provider.