Privacy Policy

When you shop with us or contact our team, we may collect:

• Your name, email address and phone number
• Billing and shipping addresses
• Order details and purchase history
• Messages you send to our support team
• Basic technical data such as browser type and pages visited

We use your information to:

• Process and deliver your orders
• Send order confirmations, shipping updates and tracking details
• Respond to enquiries, returns and refund requests
• Prevent fraud and keep the store secure
• Improve our products, website and customer service

We do not store your full card details. Payments are processed by secure third-party payment providers who handle your card information under their own security standards.

We only share your information where it is necessary to run the store — for example with couriers and fulfilment partners to deliver your order, with payment providers to take payment, and with service providers who help us operate the website. We never sell your personal information.

Our website uses cookies to keep your cart, remember your preferences and understand how the site is used. You can disable cookies in your browser settings, though some parts of the site may not work as expected.

We keep order and contact records for as long as needed to fulfil your order, handle returns and meet our legal and accounting obligations.

You may request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. To make a request, email us at chichub.shop@gmail.com.

For any privacy question, contact our customer support team at chichub.shop@gmail.com and we will be happy to help.